Refund Policy

Effective Date: 4 April 2025

At Mod X, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to help.

Eligibility for Refunds or Exchanges

We accept refunds or exchanges within 15 days of your order date. To be eligible, items must meet the following conditions:

  • Item must be unused, unwashed, and in original condition

  • All original tags and packaging must be intact

  • Proof of purchase (order confirmation or receipt) is required

Items Not Eligible for Return or Exchange

Final sale items

Gift cards

Items marked as “non-returnable” in the product description

Worn, damaged, or altered items

How to Request a Refund or Exchange

  1. Contact Us: Email us at modxthreads@gmail.com within 15 days of your order date

  2. Include:

    • Order number

    • Reason for return or exchange

    • Photos if the item is defective or incorrect

  3. Return the Item: Once your request is approved, we’ll provide return instructions. You may be responsible for return shipping costs unless the item was defective or incorrect.

Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable.

Exchanges

If you're requesting an exchange for a different size or color (and it's in stock), we’ll process the replacement after receiving the original item.

If the requested item is unavailable, we’ll issue a refund instead.

Need Help?

We're here to assist. Contact our customer care team:

📧 Email: modxthreads@gmail.com
📞 Phone: +91 8882055991
🌐 Website: www.modxthreads.com/contact
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