Brand: MOD X
Effective Date: 17 MAY 2000
At MOD X, we want you to love what you wear. If something isn’t right, we’re here to help. Please read our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- The item must be unused, unwashed, and in original condition with all tags intact.
- The return must include the original packaging.
❗Note: Returns will not be accepted for items that show signs of wear, damage, or alteration.
2. Non-Returnable Items
The following items are not eligible for return:
- Items bought during a sale or using a discount code
- Items marked as final sale
- Gift cards
- Custom or personalized orders
3. How to Initiate a Return
To initiate a return:
- Email us at MODXTHREADS@GMAIL.com with your order number and reason for return.
- Our team will respond within 24–48 hours with further instructions and a return shipping address.
- Ship the item back to us using a trackable courier service.
📦 Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
💳 Note: Shipping charges are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
6. Damaged or Wrong Items
Received a damaged or wrong item? We sincerely apologize. Please contact us within 48 hours of delivery at MODXTHREADS@GMAIL.com with photos, and we’ll make it right.
7. Contact Us
If you have any questions or concerns:
📧 Email: MODXTHREADS@GMAIL.com